The Southern - Access Statement  

Access Statement

The Southern - Access Statement

Access Statement for The Southern

 

Introduction
The Southern occupies a fine old building, formerly a merchant's house, built early in the 19th century. It features an impressive faηade, with a short flight of stone steps. Inside, there is a beautiful, original, mahogany staircase to the two upper floors. Our kitchen and dining rooms are downstairs. These features mean that, whilst we aim to meet the needs of all our guests as far as possible, there are some features that make access difficult for people with limited mobility or with visual impairment. The building is not suitable for wheelchair access.


Lounge, Dining Room & Bar
• The lounge is reached from the reception area. It is carpeted, and has ample, varied seating

• Our licensed bar is located in the lounge on the ground floor
• The dining room is accessed from the reception area via a flight of 9 steps with handrail on both sides
• Breakfasts are included in our prices. Evening dinners are available, but must be pre-booked
• Vegetarian options are available - please give advance notice if these are required
• The dining room has ample seating and table spaces


Leisure Facilities
• The lounge has a large TV, in the low season, and all rooms have televisions and alarm radios
• There are no fitness or other leisure activities in the building

• Great Yarmouth has public swimming and other leisure activities

• There are no outdoor facilities within the premises


Bedrooms & Sleeping Areas
• There are only three bedrooms on the ground floor; these are in high demand, and may not be available unless booked early

• All other bedrooms are located upstairs
• There are no lifts to the upper or lower floors

• All bedrooms are either carpeted or have insulated wooden floors
• All beds have duvets; there are blankets in the wardrobe, if required

• Tea and coffee facilities and bottled water are provided

• We also provide a hair dryer, shaving mirror, radiator and complimentary toiletries

• There is a folder in each room containing detailed information about The Southern and Great Yarmouth

Bathroom, Shower-room & WC [En-suite or Shared]
• Every bedroom has en-suite shower, toilet and wash basin
• There is a bathroom and toilet on the ground floor for guest's use


 Additional Information
• All public areas inside the building are strictly non-smoking
• Our staff are helpful, but have no specialist training in sign language or medical matters
• Our Premier rooms all have mini fridges which can be used for storage of special diets or medicines.

• For other rooms, we are happy to refrigerate any medical or, perishable items 

• All guest rooms, stairs and public areas are fitted with smoke alarms

• In the event of a fire, there is an alarm sounder in each room and all public areas; please advise us if the have a hearing impediment and might not hear this

• The building will generally be evacuated via the main staircase and front entrance door

• Smoking is prohibited throughout the building

• There is free WiFi throughout the premises

 

Contact Details

Address:

  The Southern
  46 Queens Road
  Great Yarmouth
  Norfolk
  NR30 3JR


Telephone:  Sally Davies or Garry Mills on 01493 843313


Fax:  01493 843242


Email:  sally@southernhotel.co.uk


Website:  www.southernhotel.co.uk


Hours of operation:

  Telephone 9am to 10:30pm
  Arrival 1pm to 10:30pm
  Breakfast 8am to 9am
  Dinner at 6pm
  Departure by 10am


Future Plans
• We have a rolling programme of redecoration and improvement
• Due to the nature of the building, we do not expect to be able offer facilities for anyone with severe needs


Contact Telephone and Email Address

 

We welcome your feedback to help us continually improve. If you have any comments, please phone 01493 843313 or email sally@southernhotel.co.uk

 

Sally & Tony Davies

17 December 2008

 

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Pre-Arrival

• We are located a short taxi ride from Great Yarmouth railway station and the town centre

• We can be reached by telephone, letter, fax or email
• Our telephone and reception staff are patient, caring and well trained
• Our website www.southernhotel.co.uk includes pictures of our accommodation and further information about the services we provide
• The beach and coach park are just a short walk away
• You can contact us by telephone, text or email; please see the “Contact Information” section of this document for full details
• We regret that we are unable to prepare documents in Braile

 

Arrival & Car Parking Facilities

• There is on-street parking close to the entrance, including a drop off area at the entrance
• There are several local taxi companies, and we can make bookings in advance for you
• Our staff will assist with luggage, etc whenever required
• We have a secure private car park which is separate from the hotel and a short walk from the entrance
• We regret that we have no facilities for dogs within the premises

 

Main Entrance & Reception

• The front entrance is accessed via four wide stone steps with handrails
• Chairs are provided in the reception area
• Our reception staff will try to identify your needs and will assist where possible
• All guests are escorted to their rooms and all facilities explained
• There are NO lifts in the building

 

Public Areas - Reception Area, Stairs, Landing, Corridors etc

• Our reception area and guest's lounge are on the ground floor, which is carpeted throughout
• The stairs to the upper floors are wide and carpeted; they are arranged in short flights, and have handrails
• Grab rails are provided at all points where the floor changes level

 

Public WCs

• Every bedroom has a shower, toilet and wash basin
• In addition, there is a public bathroom and WC on the ground floor

 
46 Queens Road, Great Yarmouth, Norfolk, NR30 3JR |  Tel: +44 (0) 1493 843313 Fax: +44 (0) 1493 843242
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